Last updated: May 01, 2026

At Daily Digital Planner, we sell digital products, including printable PDF planners, digital planners, templates, and related downloadable files.

Because our products are digital downloads and are delivered electronically, all sales are generally final once the product has been delivered, downloaded, or accessed.

1. Digital Product Policy

All products sold on our website are digital products. No physical item will be shipped.

After purchase, you will receive access to your files through the download method shown at checkout, such as email, account download, or order confirmation page.

Please read the product description carefully before purchasing to make sure the product is right for you.

2. Non-Refundable Situations

We do not offer refunds for:

  • Change of mind after purchase.
  • Accidental purchases.
  • Failure to read the product description before buying.
  • Not having the required software, app, device, or printer.
  • Downloading or accessing the file.
  • Differences in color caused by screen, printer, ink, or paper settings.
  • Printing issues caused by printer settings or paper size.
  • Duplicate purchases made by mistake, unless approved by us.
  • Expecting a physical product when the product page states it is digital.

3. When We May Help

If there is a problem with your order, please contact us at [email protected] within 7 days of purchase.

We may be able to help if:

  • You received the wrong file.
  • The download link does not work.
  • The file is damaged or cannot be opened.
  • A technical issue prevents access to the product.
  • Your order confirmation was not received due to a delivery issue.

Depending on the situation, we may provide:

  • A replacement file.
  • A new download link.
  • Troubleshooting support.
  • Another reasonable solution at our discretion.

4. Refund Requests

Refund requests are reviewed on a case-by-case basis.

To request help with your order, please email us at [email protected] and include:

  • Your full name.
  • Order number.
  • Email address used at checkout.
  • Product name.
  • A clear description of the issue.
  • Screenshots, if applicable.

Submitting a refund request does not guarantee that a refund will be approved.

5. Unauthorized Sharing or Misuse

Refunds will not be provided if we suspect that a product has been downloaded, copied, shared, resold, redistributed, or used in violation of our Terms & Conditions.

Our digital products are for personal use only unless otherwise stated in writing.

6. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can try to resolve it.

Opening a chargeback or payment dispute without contacting us may delay the resolution process. We reserve the right to provide order records, download logs, email delivery records, and other relevant information to the payment provider in response to a dispute.

7. Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

If local laws require a different refund, cancellation, or digital content policy, we will follow the applicable legal requirements.

8. Contact Us

If you have questions about this Refund Policy or need help with your order, contact us at:

Daily Digital Planner
Email: [email protected]
Website: https://dailydigitalplanner.com/